We're here to help. If you have a question, issue, or feedback about Family OS, please reach out — we typically respond within 24 hours during IST business hours.
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Download Family OS from the App Store, create an account, and you'll be guided through onboarding. Your 7-day free trial begins when you start a Premium subscription — no payment is taken until the trial ends.
You can cancel anytime through your Apple ID settings:
If you cancel during the free trial, you won't be charged. If you cancel after, you'll keep access until the end of your current billing period.
Premium unlocks all Family OS features across pregnancy, baby, mom wellness, and pet care modules, plus unlimited access to Family AI, doctor visit prep, personalized nutrition guidance, and photo memories. Family Sharing is supported — one subscription covers your entire household.
Yes. Your data is encrypted in transit and at rest, hosted on secure servers in India, and never sold or shared with advertisers. Read our full Privacy Policy for details.
Family AI is powered by Anthropic's Claude and is grounded in the data you log within Family OS. It can answer questions about your pregnancy, baby's sleep and feeding, vaccination schedules, pet care, and more. All AI-generated insights are for informational purposes only and should not replace professional medical advice.
If you've forgotten your password, use the "Forgot Password" link on the login screen. If you continue to have issues, email support@getfamilyos.com with your registered email address and we'll help you recover your account.
You can delete your Family OS account from within the app: Settings → Account → Delete Account. This permanently removes all your data after a 30-day grace period (during which you can restore by signing back in). If you need help, contact us at support@getfamilyos.com.
We love hearing from our users. Send your ideas, feedback, or feature requests to support@getfamilyos.com — we read every message.
Family OS is currently available in English. We're working on Hindi and regional language support in future updates. Stay tuned.
Yes. Android support is launching shortly after our iOS release. Email us to be added to the Android early-access list.
Family OS provides informational guidance to help you organize and track family care, but it is not a medical device and does not replace professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for medical concerns about yourself, your pregnancy, your child, or your pet.
For anything not covered above, please email support@getfamilyos.com. We're a small team based in Chennai, India, and we read every message.